Privacy Policy
Privacy Policy
Torus Health Care (Pty) Ltd
1. Introduction
1.1. This Privacy Policy explains the privacy practices of Torus Health Care (Pty) Ltd (“Torus Health Care”, “we”, “us” or “our”) and describes how we collect, process, store, use and protect personal information obtained through our website and online portal (“Website”).
1.2. Torus Health Care respects the privacy of its customers, users and visitors and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African legislation.
1.3. This Privacy Policy applies to personal information collected through our Website, including information provided during registration, purchases, enquiries and other interactions with Torus Health Care.
2. Collection, Storage and Use of Personal Information
2.1. Torus Health Care may collect, store and process the following personal information, where relevant to the services provided:
Name and surname;
Date of birth;
Gender;
Postal and physical address;
Contact telephone number;
Country of residence;
City or closest city;
Email address;
IP address;
Website browsing habits and click patterns;
Account registration and authentication information;
Order history and transaction details;
Other information voluntarily provided by the user.
2.2. Personal information may be collected directly from users through registration forms, purchases, enquiries, correspondence or other interactions with our Website.
2.3. Certain information may also be collected automatically through cookies and similar technologies, subject to applicable legal requirements and user preferences.
2.4. Users may manage certain cookie preferences through their browser settings or through any cookie management tools made available on our Website.
2.5. Torus Health Care will take reasonable and appropriate measures to protect the confidentiality, integrity and security of personal information.
2.6. Personal information will only be processed where there is a lawful basis for doing so, including consent, contractual necessity, compliance with legal obligations, or another justification permitted under POPIA.
2.7. Where consent is required, Torus Health Care will obtain such consent in accordance with applicable legislation. Users may withdraw their consent, subject to any lawful grounds for continued processing.
3. Purpose of Collection, Storage and Use of Personal Information
3.1. Torus Health Care may use personal information for the following purposes:
To provide products and services requested by users;
To process and fulfil orders;
To verify and authenticate users when transacting with Torus Health Care;
To facilitate the delivery of purchased products;
To create and manage user accounts;
To personalise the user’s experience on our Website;
To communicate important information relating to accounts, purchases and services;
To respond to enquiries, requests and customer support matters;
To provide information about products, services, events and relevant company news;
To communicate competitions, promotions and special offers, where legally permitted;
To conduct surveys, polls and customer satisfaction research;
To analyse Website performance, browsing patterns and user engagement;
To prevent fraud, unauthorised access and other unlawful activities;
To comply with applicable legal and regulatory obligations;
To conduct research and development;
To improve our products, services, Website functionality and customer experience.
3.2. Where required by law, Torus Health Care will obtain the user’s consent before sending direct marketing communications.
3.3. Users may opt out of marketing communications at any time by following the unsubscribe instructions contained in such communications or by contacting Torus Health Care directly.
3.4. Torus Health Care may compile aggregated or de-identified information for statistical, research and business improvement purposes, provided that such information cannot reasonably be used to identify individual users.
4. Consent and Lawful Processing
4.1. By accessing or using the Website, users acknowledge that they have been provided with access to this Privacy Policy.
4.2. Use of the Website does not automatically constitute consent to all forms of personal information processing.
4.3. Where consent is required under POPIA or other applicable legislation, Torus Health Care will request appropriate consent before processing the relevant personal information.
4.4. Personal information may also be processed without consent where another lawful justification exists under POPIA.
4.5. Users have the right to withdraw consent where processing is based on consent, subject to applicable legal requirements and any other lawful grounds for continued processing.
5. Cookies and Website Tracking
5.1. Our Website may use cookies and similar technologies to support essential Website functionality, improve user experience and analyse Website usage.
5.2. Cookies may be used for purposes including:
Maintaining user sessions and account functionality;
Supporting shopping cart and checkout functionality;
Remembering user preferences;
Monitoring Website performance;
Understanding visitor interactions and browsing behaviour;
Supporting analytics and marketing activities, where permitted.
5.3. Where required by applicable legislation, non-essential cookies will only be activated after the user has provided the necessary consent.
5.4. Users may manage or disable cookies through their browser settings or available Website cookie controls.
5.5. Disabling certain cookies may affect the functionality of some Website features.
6. Disclosure and Sharing of Personal Information
6.1. Torus Health Care will not sell users’ personal information to third parties.
6.2. Personal information may be disclosed to third parties where reasonably necessary and legally permitted, including:
Service providers responsible for processing and fulfilling orders;
Courier and delivery companies;
Payment gateway and transaction processing providers;
Website hosting, maintenance and technical support providers;
Professional advisers and other authorised service providers;
Fraud prevention, cybersecurity and information security service providers;
Regulatory authorities or law enforcement agencies where legally required;
Third parties acting under the user’s lawful instructions;
Parties authorised by a court order or applicable legislation.
6.3. Where third parties process personal information on behalf of Torus Health Care, reasonable measures will be taken to ensure that appropriate confidentiality and security obligations are maintained.
6.4. Personal information will only be shared to the extent reasonably necessary for the relevant lawful purpose.
7. Cross-Border Transfer of Personal Information
7.1. Torus Health Care may transfer personal information to service providers or other authorised parties located outside South Africa where necessary for business operations, contractual obligations, Website functionality or other lawful purposes.
7.2. Any cross-border transfer of personal information will be conducted in accordance with Section 72 of POPIA and other applicable legal requirements.
7.3. Torus Health Care will take reasonable steps to ensure that appropriate safeguards are in place when personal information is transferred internationally.
8. Data Retention and Deletion
8.1. Torus Health Care will retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, or for any longer period required or permitted by applicable legislation.
8.2. Personal information may be retained where necessary to:
Fulfil contractual obligations;
Comply with legal, financial, tax or regulatory requirements;
Resolve disputes or enforce legal rights;
Maintain appropriate business and transaction records;
Prevent fraud and protect the security of our systems.
8.3. In accordance with POPIA, users may request the correction, deletion or destruction of personal information held by Torus Health Care where such information is inaccurate, irrelevant, excessive, outdated, incomplete, misleading, unlawfully obtained or retained without lawful justification.
8.4. Users may submit a request for the deletion of their personal information by emailing info@torushealthcare.co.za.
8.5. Torus Health Care will assess and process such requests in accordance with POPIA and applicable legislation. Where necessary, we may request reasonable information to verify the identity of the person submitting the request.
8.6. Where personal information must be retained to comply with legal, regulatory, contractual or other lawful obligations, Torus Health Care may retain the relevant information for the period permitted or required by law.
8.7. Where a deletion request is valid and no lawful grounds for continued retention exist, Torus Health Care will securely delete, destroy or de-identify the relevant personal information as soon as reasonably practicable.
8.8. Personal information that is no longer required and is not subject to a lawful retention obligation will be destroyed, deleted or de-identified in a manner that prevents its reconstruction in an intelligible form.
9. Rights of Users Under POPIA
9.1. In accordance with POPIA and other applicable legislation, users have certain rights regarding their personal information.
9.2. These rights may include:
The right to be informed about the collection and processing of personal information;
The right to request confirmation of whether Torus Health Care holds personal information about them;
The right to request access to personal information held about them;
The right to request the correction or updating of inaccurate or incomplete personal information;
The right to request the deletion or destruction of personal information where permitted by law;
The right to object to certain processing activities;
The right to withdraw consent where processing is based on consent;
The right to object to direct marketing in accordance with applicable legislation;
The right to lodge a complaint with the Information Regulator of South Africa.
9.3. Requests relating to personal information may be submitted to info@torushealthcare.co.za.
9.4. Torus Health Care will consider and respond to requests in accordance with applicable legal requirements.
10. Security of Personal Information
10.1. Torus Health Care takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
10.2. These measures may include appropriate access controls, authentication procedures, secure hosting environments and other information security safeguards.
10.3. Although reasonable precautions are taken, no method of electronic transmission or storage can be guaranteed to be completely secure.
10.4. Torus Health Care will take reasonable steps to investigate and address suspected or confirmed information security incidents and will provide notifications where required by POPIA.
10.5. Nothing in this Privacy Policy excludes or limits any liability that cannot lawfully be excluded or limited under applicable legislation.
11. Third-Party Websites
11.1. Our Website may contain links to external websites operated by third parties.
11.2. Torus Health Care does not control the privacy practices, security measures or content of these external websites.
11.3. Users are encouraged to review the privacy policies of any third-party websites they visit.
12. User Accounts and Responsibilities
12.1. Users who create accounts on our Website are responsible for maintaining the confidentiality of their usernames, passwords and other account credentials.
12.2. Users are encouraged to use secure passwords and take reasonable precautions to prevent unauthorised access to their accounts.
12.3. Users agree to provide accurate and truthful information when registering or transacting through the Website.
12.4. Users should notify Torus Health Care if they suspect unauthorised access to their accounts or misuse of their personal information.
12.5. Torus Health Care may suspend or terminate user accounts where necessary to protect Website security, prevent unlawful activity or enforce applicable Website Terms and Conditions, subject to applicable law.
13. Changes to This Privacy Policy
13.1. Torus Health Care reserves the right to update or amend this Privacy Policy from time to time to reflect changes in legislation, business practices, Website functionality or information processing activities.
13.2. The most recent version of this Privacy Policy will be made available on our Website.
13.3. Where required by law, users will be notified of material changes or asked to provide renewed consent.
13.4. Users are encouraged to review this Privacy Policy periodically.
14. Contact Information
14.1. For any enquiries, concerns or requests relating to this Privacy Policy or the processing of personal information, users may contact:
Torus Health Care (Pty) Ltd
Email: info@torushealthcare.co.za
14.2. Users may also contact the Information Regulator of South Africa if they believe their personal information has been processed in contravention of POPIA.
Information Regulator (South Africa)
Website: https://inforegulator.org.za
Last Updated: 5 November 2026